:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#203f39;background:#f5f7f3;font-synthesis:none;font-size:16px;--green:#125c50;--muted:#65756e;--border:#dce4de}*{box-sizing:border-box}body{margin:0}a{color:var(--green);text-underline-offset:4px}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}:focus-visible{outline:3px solid #bf822b;outline-offset:4px}.site-header{max-width:1120px;margin:auto;padding:16px 32px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border)}.brand{text-decoration:none;display:flex;gap:12px;align-items:center}.brand-logo{display:block;width:156px;height:auto;object-fit:contain}main{max-width:1000px;min-height:70vh;margin:0 auto;padding:50px 32px}h1{font-size:clamp(30px,5vw,44px);font-weight:600;letter-spacing:-1.6px;line-height:1.13;margin:12px 0 18px}h2{font-size:22px;letter-spacing:-.5px;font-weight:600;margin:0 0 12px}h3{font-size:18px;margin:0 0 8px}p{line-height:1.65}.eyebrow{font-size:11px;letter-spacing:2px;font-weight:700;text-transform:uppercase;color:var(--green)}.muted,.intro{color:var(--muted)}.intro{max-width:520px;margin-bottom:28px}.welcome{display:grid;grid-template-columns:1.05fr 1fr;gap:65px;align-items:center;min-height:530px}.welcome-copy h1{font-size:clamp(38px,5vw,54px);max-width:440px}.welcome-copy .intro{font-size:17px}.care-line{border-top:1px solid var(--border);padding-top:24px;margin-top:38px;display:flex;gap:13px;color:var(--muted);font-size:14px}.care-line svg{flex-shrink:0;color:var(--green)}.panel{padding:30px;border:1px solid var(--border);border-radius:22px;background:white;box-shadow:0 8px 30px #183b3204}.panel p:first-of-type{margin-top:0}.step{display:inline-block;background:#edf4ed;color:var(--green);border-radius:7px;padding:6px 10px;font-size:11px;letter-spacing:1px;font-weight:700;margin-bottom:24px}label{display:block;font-size:14px;font-weight:600;margin:20px 0 8px}input,select,textarea{display:block;width:100%;background:#fcfdfb;border:1px solid #cbd7ce;border-radius:10px;padding:13px;color:#203f39;min-height:48px}input[type=file]{font-size:13px}textarea{min-height:150px;resize:vertical}input::placeholder,textarea::placeholder{color:#839087}.hint{font-size:12px;line-height:1.6;color:var(--muted);margin:9px 0 0}.btn{border:0;border-radius:10px;padding:14px 20px;background:var(--green);color:white;display:inline-flex;gap:12px;align-items:center;justify-content:center;text-decoration:none;cursor:pointer;min-height:48px;font-weight:600}.btn:hover{background:#0a483e}.btn:disabled{opacity:.6;cursor:wait}.btn.secondary{background:#eef3ed;color:var(--green);border:1px solid var(--border)}.btn.full{width:100%;margin-top:26px}.fineprint{font-size:12px;color:var(--muted);line-height:1.7;text-align:center;margin:17px 0 0}.home-top{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.tiles{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:30px 0}.tile{background:white;text-decoration:none;border:1px solid var(--border);border-radius:18px;padding:26px;display:flex;gap:20px;align-items:flex-start;min-height:168px;transition:transform .15s,border-color .15s}.tile:hover{border-color:#789d88;transform:translateY(-2px)}.tile.featured{background:#eaf1e8}.tile-icon{display:grid;place-items:center;background:#eef4ed;border-radius:13px;width:46px;height:46px;flex-shrink:0}.featured .tile-icon{background:#d8e6d5}.tile h2{font-size:20px;margin:2px 0 10px}.tile p{font-size:14px;color:var(--muted);margin:0}.tile .arrow{margin-left:auto;color:var(--green)}svg{width:23px;height:23px;stroke:currentColor;fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}.note{margin-top:26px;padding:19px 23px;background:#edf1ea;border-radius:12px;display:flex;gap:12px;font-size:13px;line-height:1.65;color:var(--muted)}.note svg{flex-shrink:0}.back{display:inline-flex;margin-bottom:24px;align-items:center;gap:7px;font-size:14px;text-decoration:none}.narrow{max-width:650px;margin:auto}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.error{color:#9b332d;font-size:14px;line-height:1.5}.success{color:#12674b;background:#edf6ef;border-radius:10px;padding:14px}.confirmation{text-align:center;padding:55px 25px}.confirmation .tile-icon{margin:0 auto 25px;width:65px;height:65px;border-radius:50%}.confirmation .btn{margin-top:20px}.message{margin:15px 0;padding:24px}.message.unread{border-left:4px solid var(--green)}.message-header{display:flex;justify-content:space-between;gap:16px}.message time{font-size:12px;color:var(--muted)}.message-body,.ticket-description{white-space:pre-wrap;overflow-wrap:anywhere}.badge{display:inline-block;font-size:11px;border-radius:50px;padding:4px 9px;background:#e7f0e5;color:var(--green)}.empty{padding:40px;text-align:center;color:var(--muted)}.toolbar{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:25px 0}.toolbar input{flex:1;min-width:180px}.tabs{display:flex;gap:8px;border-bottom:1px solid var(--border);padding-bottom:16px;margin:25px 0}.tabs button{border:0;background:none;color:var(--muted);padding:12px 15px;border-radius:8px;cursor:pointer}.tabs button.active{background:var(--green);color:white}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:14px;text-align:left}th,td{padding:16px 12px;border-bottom:1px solid var(--border);white-space:nowrap}th{color:var(--muted);font-size:12px;font-weight:500}.ticket{margin-bottom:18px}.ticket-header{display:flex;justify-content:space-between;gap:15px}.files{display:flex;flex-wrap:wrap;gap:12px;margin:18px 0;font-size:13px}.admin-title{display:flex;justify-content:space-between;align-items:center}footer{max-width:1056px;margin:30px auto 0;border-top:1px solid var(--border);padding:23px 8px 30px;color:var(--muted);font-size:11px;display:flex;justify-content:space-between;gap:20px}footer a{color:var(--muted)}#demo-banner{padding:10px;background:#fff0c7;color:#664c11;text-align:center;font-size:12px}.loading{color:var(--muted)}[hidden]{display:none!important}@media(max-width:680px){.site-header{padding:12px 20px}.brand-logo{width:120px}main{padding:32px 20px}.welcome{grid-template-columns:1fr;gap:25px;min-height:auto}.welcome-copy h1{font-size:40px}.welcome-copy .intro{margin-bottom:0}.care-line{display:none}.panel{padding:24px}.tiles{grid-template-columns:1fr;gap:12px}.tile{padding:22px;min-height:130px;gap:16px}.tile h2{font-size:18px}.home-top{display:block}.phone-chip{display:inline-block}.form-row{grid-template-columns:1fr;gap:0}footer{margin:20px;padding:22px 0;flex-direction:column;gap:12px}.tabs{gap:0}.tabs button{padding:12px;font-size:13px}.admin-title h1{font-size:30px}.ticket-header{display:block}.message-header{display:block}.message time{display:block;margin:10px 0}}

.customer-service .service-back{margin-bottom:24px}
.service-categories{list-style:none;padding:0;margin:0;display:grid;gap:12px}
.service-category{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:72px;padding:20px 24px;border:1px solid var(--border);border-radius:16px;background:white;color:var(--green);font-weight:600;text-decoration:none;line-height:1.4}
.service-category:hover{border-color:#789d88;background:#eef3ed}
.service-category svg{flex-shrink:0}
@media(max-width:680px){.service-category{padding:18px 20px;min-height:64px}}

.service-read-first{margin:0 0 24px;padding:18px 20px;border:1px solid #b7cdbd;border-left:5px solid var(--green);border-radius:12px;background:#eaf1e8;color:var(--green);font-size:16px;line-height:1.5;letter-spacing:.3px}
.service-instructions{margin:24px 0 32px;line-height:1.7;overflow-wrap:anywhere}
.service-instructions h2{font-size:20px;line-height:1.45;margin:32px 0 16px;padding-top:24px;border-top:1px solid var(--border);letter-spacing:0}
.service-instructions p{margin:0 0 18px}
.service-instructions ul{padding-left:24px;margin:0 0 22px}
.service-instructions li{padding-left:4px;margin-bottom:12px}
.service-instructions .service-warning{padding:18px 20px;border-left:4px solid #946319;background:#fff4dc;border-radius:8px;color:#654715}
@media(max-width:680px){.service-read-first{padding:16px;font-size:15px}.service-instructions h2{font-size:18px}}

.service-instruction-section + .service-instruction-section{border-top:1px solid var(--border);margin-top:28px;padding-top:24px}
.service-inline-warning{color:#654715;background:#fff4dc;box-decoration-break:clone;-webkit-box-decoration-break:clone}

.service-ticket{margin:36px 0 24px;border-top:4px solid var(--green)}
.ticket-fields{border:0;margin:0;padding:0;min-width:0}
.field-error{display:block;color:#9b332d;font-size:13px;line-height:1.5;margin-top:6px}
.service-ticket [aria-invalid="true"]{border-color:#9b332d}
.verification-row{padding-bottom:18px;margin-bottom:18px;border-bottom:1px solid var(--border)}
.remove-verification{margin-top:10px;font-size:14px}
.ticket-summary{margin:28px 0}.ticket-summary dt{font-size:13px;color:var(--muted);margin-top:18px}.ticket-summary dd{margin:6px 0;font-weight:600;overflow-wrap:anywhere}

.ticket-attachments{border:0;border-top:1px solid var(--border);padding:24px 0 0;margin:28px 0 0;min-width:0}
.ticket-attachments legend{font-size:18px;font-weight:600;padding:0 8px 0 0}
#ticket-camera-button{margin-top:12px}
#ticket-file-list{list-style:none;padding:0;margin:16px 0}
#ticket-file-list li{display:flex;align-items:center;gap:12px;justify-content:space-between;border-top:1px solid var(--border);padding:12px 0}
.attachment-name{overflow-wrap:anywhere;min-width:0;font-size:14px}
.attachment-name small{display:block;color:var(--muted);margin-top:6px}
#ticket-file-list button{padding:12px;flex-shrink:0}
.ticket .files a{overflow-wrap:anywhere}

#ticket-email { margin-top: .65rem; }

.tabs{flex-wrap:wrap}
#admin-content input[type=checkbox]{display:inline-block;width:auto;min-height:0;margin-right:8px}
#directory-client,#directory-agent{margin-top:20px}

:root{color:#1e2a22;background:#f3f5ef;--green:#2f6b4f;--muted:#56635a;--border:#dde3d8}
body{color:#1e2a22;background:#f3f5ef}
.btn{border-radius:999px;padding-inline:24px}
.btn.secondary{background:#e6f0e4;color:#1b4230}
.panel{border-radius:20px;box-shadow:none}
.tile{border-radius:20px}
.tile.featured{grid-column:1/-1;background:#dcebdd;border-radius:28px;padding:28px}
.tile.featured .tile-icon{width:56px;height:56px;background:#c4dcc6;border-radius:50%}
.home-top>div:last-child{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
@media(max-width:680px){.home-top>div:last-child{margin-top:14px}.tile.featured{padding:22px}}
.password-input{position:relative;display:block}.password-input input{padding-right:54px}.password-toggle{position:absolute;top:50%;right:5px;transform:translateY(-50%);display:grid;place-items:center;width:40px;height:40px;min-height:40px;padding:0;border:0;border-radius:8px;background:transparent;color:var(--muted);cursor:pointer}.password-toggle:hover{background:#eef3ed;color:var(--green)}.password-toggle svg{width:20px;height:20px}
.existing-client-help{margin-top:24px;padding:18px;border:1px solid var(--border);border-radius:14px;background:#f3f7f1}.existing-client-help p{margin:8px 0 14px;color:var(--muted);font-size:14px;line-height:1.6}.existing-client-help .btn{min-height:52px}